FAQ

1. What is Greentree ERP, and why work with a partner like TRC?

Greentree is a comprehensive ERP system covering financials, supply chain, CRM, job costing and more. Greentree support is delivered exclusively through accredited Value Added Resellers (VARs) like TRC — there’s no direct-from-vendor option. As a dedicated Greentree partner, we bring hands-on implementation and support experience, working as an extension of your team rather than a vendor you only hear from when something breaks.

2. Do you work with businesses outside the UK?

Yes — we work with Greentree clients worldwide. Alongside our core UK and US coverage, Trevor’s own background spans engagements across multiple regions, and our client base reflects that: businesses across the UK, the US, Australia, and the Middle East, all with the same level of service and the same response-time commitments.

3. We already have Greentree — can you just take over support?

Yes. A large part of our work is picking up support and ongoing consultancy for businesses already running Greentree, not just new implementations. We’ll review your current setup and agree a scope before anything changes hands.

4. How quickly will you respond if something goes wrong?

We work to four response tiers: critical issues within 1 hour, high-priority within 4 business hours, medium within 1 business day, and low-priority within 2 business days — the same commitment whether you’re in the UK or the US.

5. What’s the first step if we want to talk?

Get in touch through the contact form or call/email us directly — the first conversation is a no-obligation discovery call to understand what you need.

6. How is pricing structured?

Each client works to an agreed Time & Materials (T&M) rate. If you’d prefer more cost certainty, pre-paid blocks of hours are available at a discounted rate. For defined projects, we can also provide an estimated quote during scoping — including, where it suits the work, a fixed-fee option — agreed with you up front before any work begins.

7. Do you only work on Greentree, or other ERP systems too?

Greentree is our primary ERP system — it’s where our deepest expertise is. That said, we’re open to consulting opportunities beyond Greentree too; get in touch to discuss your requirements.